To create an account in our store, follow these steps:

1. Click the "Register" button in the upper right corner of the page.
2. Fill in the registration form with the requested information.
3. Click "Create Account" and follow the instructions given.

To place an order:
1. Select the products you want to purchase and add them to your shopping cart.
2. Click the shopping cart icon in the upper right corner and select "Checkout".
3. Fill in your shipping information and choose your payment method.
4. Click "Proceed to Shipping" and follow the instructions to complete your purchase

1. We accept several payment methods, including: Credit/debit cards (Visa, MasterCard)
2. Bank transfer
3. Digital payments (such as Shopeepay, OVO, and Dana)

Shipping costs vary depending on delivery location and package weight.
You can see estimated shipping costs at Checkout before completing your purchase

To use your discount code:
1. Put the product you want to buy into the shopping basket.
2. On the Checkout page, enter your discount code in the "Discount Code" column and click "Apply".
3. The discount will be automatically applied to your total purchase.

We strive to display product images that are accurate and faithful to the original. However, the color and appearance of the product may vary slightly depending on the screen of the device you are using.

You can contact our customer service via:
Clouwny Hotline(Whatsapp Only)+62 896 8305 4041
Mon - Fri : 08.00 - 17.00
Sat : 08.00 - 14.00

We have a return policy within a maximum of 2 days after receiving the product. The item must be accompanied by an unboxing video and must be in new condition, unused, no fragrances and with original packaging and labels, hangtags and barcodes. We cannot exchange sizes, items that can be exchanged are only those with errors from our warehouse team when sending goods, for example, sending the wrong color, quantity, or product. The return process can be contacted by our customer service.

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order via the relevant courier's website.